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White Van

Shipping Information

Shipping Information for Sale & Hire Order

Shipping Information for Hire Order

 

1) Shipping Method:

For Hire Order including “Delivery” service: it will be personally delivered to your door.

This service is only available to ship within Brisbane Areas.

Delivery can only be provided to a physical address, not PO Boxes.

 

2) Shipping Time:

For Hire Order including “Drop Off” delivery: it will be delivered approximately 3 days before the event rental date/ wedding date instead of the order date.

For Hire Order including “Collection” delivery : it will be collected on the 1 or 2 days after the event rental date/ wedding date instead of the order date.

We will liaise with you to confirm the estimate delivery time before the order will be shipped to you.

 

3) DIY Pickup and Return:

Yes, pickups are available for local customers.

Order must be submitted and paid 3 business days before pickup at our office.

Pickups are available by appointment only and after 11am.

A confirmation email will be sent to you about the pick up and return details.

 

4) Urgent Orders:

You would need to contact us for orders availability if the order will be required within 48 hours.

Shipping Information for Sale Order

 

1) Office Pickup:

Yes, pickups are available for local customers.

Sale Order must be submitted and paid 3 business days before pickup at our office.

Pickups are available by appointment only and after 11am.

A confirmation email will be sent to you about the pickup details.

 

2) Shipping Method:

All products will be delivered by standard ground shipping.

Shipment can only be delivered to a physical address, not PO Boxes.

For Sale Order: it will be delivered by courier company.

 

3) Dispatch Times:

A) Non-Personalised Order:

Orders will be processed and dispatched within 3 business days after receiving your payment.

Depending on locations, the transit time for standard ground shipping time may vary approximately 6 – 12 business days.

 

B) Personalised Order:

It requires an extra 1 – 3 weeks for processing and delivery. 

Once your order is finalised, we will email you a tracking information.

Please allow extra time for larger orders or for special times like Public Holidays, pandemic or lockdown stage, peak wedding periods.

 

4) Tracking Number:

For Sales products, once your order is shipped, we will email to you the tracking number.

Please note, it may take 24 to 48 hours before tracking information appears.

Please be aware the deliveries DO NOT have an option for signature of delivery because a lowest method of freight was chosen as a saving cost by default. If you do not agree to these terms, we request that you do not purchase from us.

 

5) Shipping Rates within Australia:

Postage is calculated on whichever is greater from the actual weight or cubic volume, this is the same across all carriers.

In these rare cases, you will be contacted with the updated shipping rates before we process the order.

We reserve right to charge additional freight costs should they be required.

Re-delivery fees may apply if you are not home to accept the delivery these will be passed on to you.

 

6) International Shipping

The shipping rates on our website is only applied to shipping within Australia

Please contact us at info@tnjforeverwedding.com to confirm the shipping rates.

The quoted shipping rates will be the air freight economy rate, including basic option like tracking number but excluding signature on delivery, extra cover for loss/damage, etc.

We do not offer an insured service for loss or damage to international locations, we do not recommend fragile items be shipped outside of Australia.

The estimate delivery time can take anywhere from 10 – 20 business days, depending on your location. Delivery times may vary greatly due to customs intervention. We cannot be held responsible or refund on the delay caused by customs delays in your own country.

Once your order is shipped, we will email to you the tracking number.

Customs departments in your own country may charge a processing fee, tax and import duties. These are not included in the postage price of your order.

 

7) Insurance During Transit for Loss or Damage

Title in the goods passes to you when we dispatched the order. We take no responsibility for shipments once they leave our warehouse/office nor to ensure its delivery.

All risk of loss or damage to the goods, please contact the courier company.

Fragile items are NOT covered with insurance of goods cover for loss or damage in transit. Should you choose to order a fragile item and request it to be shipped to you, you are accepting the risk of this fragile item during the transit. Fragile items include but are not limited to glassware, charger plates, mirror bases, vases & wax candles.

Our site doesn’t offer freight methods with insurance, unless you are specially request for freight insurance. Should you have taken out the insurance cover for your fragile goods and require to make a claim for fragile items damaged, we request you contact the courier company who sale the insurance.

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