We appreciate your purchase from us and are confident that you will be satisfied with the products that we provide. Please refer to information below for further details:

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A - Returns & Exchange Policy:

 

FOR SALE ORDER:

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Should you change your mind we will happily exchange or refund providing the following conditions have been met:

• The items with original receipt are returned within 14 days of purchase.

• Items must be in original condition as purchased with no personalisation and all labels/tickets attached.

 

No exchange or refund is available on any product that:

• has been personalised, unless the product is faulty.

• is classified as hair accessories, candles, veils, personalised items, fragile items, clearance line, sale items or discounted items.

 

Exchange is subject to stock availability.

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Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

 

All exchanges remain the responsibility of the purchaser until received by us.

 

FOR HIRE ORDER:

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Should you change your mind from the submission date of the order to the rental date and requesting a refund, it will be considered as cancellation order thus cancellation policy will be applied.

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Exchange can only be arranged before the rental date and is subject to stock availability.

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B - Others Policy:

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 FOR SALE & HIRE ORDER:

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1) Incorrect Orders:

Please note choose carefully before you submit the order. No refund will be issued for incorrect ordering.

 

2) Incorrect or missing item shipped to you:

In the instance that a product has been incorrectly sent to you or has been missing from your order, you will need to contact us within 24 hours from receiving the order. Claims outside of this time are not accepted.

For errors or omissions on the package, we will issue a refund to you for the cost of the item excluding shipping cost.

 

We may request the return of the incorrect to us before a refund will be issued. It is the discretion of TNJ Forever as to whether a refund will be processed for missing or incorrect item, or if item will be posted. This is not negotiable.

 

3) Damaged Items shipped to you:

 

In the instance that a product has been damaged when you received, you will need to contact us within 24 hours from receiving the order. Claims outside of this time are not accepted.

 

We will request an investigation with Courier company or Australia Post.

• If the item is confirmed as damaged before shipping, we will issue a refund to you for the cost of the item excluding shipping cost.

• If your item/s have been damaged in the transit process, all risk of loss or damage to the goods, please contact the courier company. We are not responsible for damages caused by the shipping carrier.

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Please note: Fragile items are NOT covered with insurance of goods cover for loss or damage in transit. Should you choose to order a fragile item and request it to be shipped to you, you are accepting the risk of this fragile item during the transit. Fragile items include but are not limited to glassware, charger plates, mirror bases, vases & wax candles. We do not accept any fragile items for refunds or exchanges.

 

C) Email Notification Procedure:

You must notify us within 24 hours of receiving the order that you wish to return items by simply send us an email to info@tnjforeverwedding.com with the following details:

– The copy of your invoices or your order number.

– The reason for your return with details description

– The photo of your product to support your return.

It is crucial that your email included the above information to speed up the review process. Otherwise, your request will be delayed and might missing out the refund period.