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Privacy Policy

TNJ Forever is committed to protecting your privacy and takes its responsibilities regarding the security of user information very seriously. We understand that you care how information about you is used and shared. This notice describes our most up to date privacy policy. We may change this policy from time to time by updating this page. By visiting our websites, you're accepting the practices described in this Privacy Notice.

  • How long have you been in business?
    We have been in business since 2010.
  • Where are you located?
    We are locating at Inala Queensland 4077, Australia. the business is operated from home and via 24/7 online website. Address will be advised upon appointment confirmation.
  • Do we have a showroom?
    For sale and DIY rental products: To minimise the operating cost and pass that saving to you, our online store is operated 24/7 at a discounted rate for your convenience to shop 24/7 at your home comfort. To hire a wedding decoration service: samples of our decoration are available to view on our website, especially for the bulky and large decoration items. Only selected and common requested items are displayed at our location. A personal appointment can be arranged for your consultation. Please contact us to arrange the appointment or email us at
  • What is your operating hours?
    We are operating by appointment only. After hours appointments and weekend appointments are also available.
  • What is the best method for me to contact you?
    The best method to contact us is via an email to or send a message to our contact phone number.
  • Do you still have other queries?
    Should you have any other queries, please do not hesitate to email us at
  • Why does the Bond payment include on my invoice?
    For Hire product: If you have selected any items from the Hire Product Lists, a bond payment is required. A bond payment and hiring fee are due at the time of your order. Full Payment can be made by direct bank transfer (EFTPOS) or Paypal via the website. All hire invoices require a minimum bond of $50 to $100 which subject to the total values of your invoice. For Sale Product: No Bond payment is required for Sale Products.
  • Which delivery service does my shipping fee include for sale & hire items?
    The shipping fee included in the invoice will be for sale product only, due to the hire items are only available for a couple days rental prior to your wedding event. Any sale items will be posted to you as soon as your payment confirmed. Your rental items on the same sale order will be available for your pick up and your return to us at the agreed date which we will liaise with you via email about the date, time and location. Should you wish us to arrange a courier service before or after the event for your hire items, please email to us at A separate invoice for this courier service will be issued and email to you..
  • Can I place my order over the phone?
    Our online store operates 24/7 for your convenience. We are encouraging all order to be submitted online to avoid the confusion of the details and variances of our product line.
  • How do I know if my order went through? Or how do I know if my order was placed?
    A confirmation email will be sent to you upon the receiving of the order.
  • How do I make changes to my order?
    For Sale Product: Once you have submitted the order, you can’t change. For Hire Product & Other Services: Depending on the impact of the changes, all changes will need to be emailed to us at and it will be subjected to the availability and our discretion.
  • Do you always have stock available?
    We make every effort to deliver the merchandise that you have ordered. However, on odd occasions, items may be out of stock or be discontinued by our supplier without our knowledge, in these cases we will contact you as soon as we can and provide you with options to replace with similar items or refund your order.
  • Why i can’t find a product that was on the website a few day ago?
    This is due to the item is currently under review to reflect the changes of the product or the product is being discontinued from the manufacturer or supplier. Please email to us at if you have any questions.
  • Can I place an order for an item out of stock?
    Unfortunately, we do not have this option, as expected arrival dates are estimates. We can take your details information and advise you once the stock is arrived.
  • How can I cancel an order?
    We are sorry to hear our products will not fit your needs. Please refer to the cancellation webpage for details.
  • What is your return/exchange policy?
    Please refer to Returns webpage at the bottom of the website.
  • Why are my products damaged, missing or defective?"
    All products will be thoroughly checked before shipping, however if you do find any damaged or missing items from your orders, please notify us within 24 hours of receiving your order by email the details to and include your order number reference. We are not responsible for damages caused by the shipping carrier. For further information, Please refer to Returns Webpage at the bottom of the website.
  • What is included in your service quotation price?
    The quoted price is including: Two ways delivery to & from the venue, setup, pack up, hired material and labour. Only the standard service times will be applied in quoted price. If the items are provided from our external provider, their standard service time is applied. Majority of the items in the quotation will be charged at a hired rate rather than a sale rate, unless it is indicated as sale item. Normally fresh flower and wedding cake are considered as sale items. At the end of the events, the hired items are due to return to our team, the sale items will be collected by the clients. It does not include: The removal or put back decoration from another provider/restaurant for the item that we must decorate on. The clearance of furniture for the area that we must decorate.
  • How long does quotation is valid?
    The quotation price is valid for 2 weeks. No booking nor reservation is made for quotation invoice. All booking is first in first serve. Booking is only locked in once the payment is received and details for the requested items are agreed.
  • What is included in the fresh flower quotation?
    - Seasonal fresh flowers and its standard flower height are included. - You can choose the 2 choices of colour themes – first choice and second choice. The florist will follow those colour choice order and will put the seasonal fresh flower together for your arrangement. - Delivery fee is the additional fee which is subject to the delivery address.
  • Karaoke / Sound System: What is included in this service if you assist us to book it?
    - A professional sound technician will be assisting you throughout the event reception. - Their service is book for 5 hours service excluding setup and packup time. The latest service will be ended at 11pm - 2 wireless microphone will be provided for karaoke / speech. > Extra wireless microphone can be provided at a hire rate of $50 minimum or to be advised upon your request. > You can bring your own microphone (eg Shure mic) as long it is compatible with the provider's sound system but no guarantee from the sound technician on how is will be turn out.
  • Low-lying fog: What is the difference between smoke make from dry ice vs from water?
    a) Low-lying fog make from water It will be creating thick clouds that hug the floor without the need for dry ice. With an ultra fast heat up time of 3 mins and continuous operation this is the perfect machine for almost any low fog application. The machine features an on-board ultrasonic agitator that converts distilled water into a thin mist which is combine with the fog to create a think low lying cloud. Professional low-lying fog machine creates thick clouds that hug the floor Continuous operation produces fog on demand Ultrasonic agitator converts distilled water into a thin mist Fast heat up time allows for quick operation b) Low-lying fog make from dry ice: It produces thick, white fog that hugs the floor and dissipates without rising. This powerful machine heats enough water to create fog from 10 lb of dry ice to provide 6 minutes of run time. Dual heaters allow for faster heat-up and recycle times. A low water sensor increases safety. Professional dry ice machine creates thick, low-lying clouds that hug the floor Heat the water in a fraction of the time of 25 minutes by utilising the second heating element Quickly heats water to its optimal operating temperature using simple, plug-n-play operation
  • Low-lying fog: How long will the smoke be generated for 1 session included in my quotation or my decoration package?
    The low-lying smoke will be released for up to 6 minutes.
  • When do you need the final confirmation of the chair covers, table centerpiece etc?
    We need the final confirmation of all the hire serviced items by 3 weeks before the event date. Most of the providers, that we co-ordinate the booking for your requested items, will be required their payment to be finalised by 2 weeks before the event date.
  • What is your standard decoration service time?
    Our standard service time is Monday to Sunday 11am to 11pm, except public holidays and Chinese New Year Days.
  • What is your non-standard decoration service time?
    Non-standard time is any time that is outside our standard service time. Ie: after 11pm to 9am An additional surcharge will be applied for non-standard service time.
  • What is your term & conditions for the decoration services?
    Please refer to the terms & conditions “Sales / Hires / Service T&C” webpage.
  • What time will you be at the venue to decorate?
    For our regular serviced restaurants (like Landmark, Parkland, Golden Lane, YumCha Cuisine Garden City), their restaurant will be closed from 3:00 pm to 5:30 pm to arrange the furniture for your events. Our team will be there from 3pm to start the setup. Otherwise, the decoration time will be subject to when the venue is fully setup their furniture for our team to start our decoration.
  • How long do you need to finish the decoration setup?
    - Depending on the number of requested tasks and the size of your events (e.g.: 50 guests or 450 guests), we may need up to 3 hours - 3.5 hours to finish our decoration. However, our priority aim is to finish the decoration as soon as we can. E.g.: if the restaurant is only allowing us to come at 3pm, we have up to at least 6pm to finalise our decoration. - Please note, the restaurant would only finish their furniture setup at 4pm. Most of our decoration setup is pending for the restaurant setup to be finished before we can do our part of decoration.
  • What time will you come to collect your decoration at the end of the event?
    General Information: For dinner event, usually around 10:30pm to 11pm of the event night, our team will be at the venue to start pack up in the consideration that the restaurant will need our decoration to be removed first before they can setup the furniture back for their next business normal trading. For lunch event, our team will be at the venue around 2:30pm to 3pm of the event date. This time can be changed depending on whether the restaurant has another function to organise immediately after your lunch event. The above information is a guideline based on Asian Restaurants operation time, Western Venues may have a different time which is to be confirmed by both clients and the venue.
  • Can you hang our own wedding sign or name sign on the backdrop?
    - If the wedding sign or any sign that is custom made and arranged through our services, we will assist you to hang it on the backdrop as there is a specific way that we have requested the sign to be custom made in order to hang it up. Custom made sign request must be arranged 3-2 weeks before the event date. - If the wedding sign or any sign that is custom made and ordered from other providers rather than our team, we cannot assist you to hang it on the backdrop. It is due to the following reasons: Your sign may not custom made to be ready to hang on the backdrop. We may not bring the required tools to assist you. More importantly, if your sign is damaged while we are trying to assist you free of charge on this request, we do not have a replacement one on spot nor we cannot hold the full responsible on this damage. Different sign material, different size will impact how it will be hang on the backdrop.
  • On the event day, can your staff setup something for me which I have not requested you before the event date?
    - To keep our service price reasonable and affordable to you, we are only allocating sufficient staffs and only bring sufficient materials to do the requested tasks that you have arranged with us in advance. - Our setup time is very constrained, it is a high priority that we need to focus on completing the pre-arranged tasks. - Any adhoc request on spot, it will be considered case by case in conjunction to the pre-arranged tasks and the available resource. It is highly recommended to organise your request in advance to avoid any un-necessary disappointment.
  • Who will assist us to setup gifts/ wines on each guest's table?
    Normally the host of the event will ask their friend and their friend to assist them. The best time to do this is approximately 30 minutes before the event reception commences.
  • Can we ask your staff to help us setup the gifts/wines/seating name at each guest's table?
    Yes, we can assist you on this given that you let know before the event date and the details of the request. This service will be an additional charge. Please consider: a) how your request items will be drop off to us? (at the venue or at our place) b) how your request items will be collected after the event? c) how many tables will be required to setup? c) what order of the arrangement that you would like at each guest's table?
  • Who will assist me with the projector slide show on LED Screen at the restaurant?
    Please ask the Restaurant Manager to assist you if the Led Screen is owned by the restaurant. Else, please ask the provider, who supply that LED Screen hire on your event date, to assist you.
  • Karaoke / Sound System: How many microphones are included in my booking?
    - 2 wireless microphone will be provided for karaoke / speech. > Extra wireless microphone can be provided at a hire rate of $50 minimum or to be advised upon the request. > You can bring your own microphone (eg Shure mic) as long it is compatible with the provider's sound system but no guarantee from the sound technician on how is will be turn out.
  • Karaoke / Sound System: How do i arrange certain song to be played for my wedding if i book this service with you?
    Once an available provider is confirmed and booked, we will provide you the contact details. You can discuss to them about your song and your technical support.
  • Which decoration class is included in the package?
    Class B is included in the package. The package is designed at an affordable price which is including bit of everything.
  • Can i choose an upgrade class for my reception?
    Yes you can choose an upgrade class. The upgrade amount will be provided for your decision. Once the upgrade amount is approved, we will include in our bill to you for payment to be paid directly to us for this upgrade.
  • Can i use the credit for the unwanted item in the package towards my upgrade item?
    Yes you can. No cash credit will be allowed if the total credit amount is greater than the amount of the upgrade item.
  • Why does the package excluding the decoration for kid and spare tables?
    The kid or spare tables may have a different arrangement in comparing to the adult table: a) The meal value of these tables are less than the adult meal value. b) The payment for spare table can be calculated differently to the adult table.
  • Why do i have to pay deposit with TNJ Forever for the decoration package that i booked through the restaurant?
    TNJ Forever is partnering with the restaurant to provide the decoration items on the package. However, each of business is independently operated. We dont received any payment from the restaurant until we delivered the service and you pay the restaurant. In order to arrange your requested items for your wedding day, there are certain tasks that we have to do: a) reserve your wedding date in our booking calendar. b) make a booking and make payments to other providers c) re-arrange all the requested items are ready for your day. d) allocate sufficient staff to assist the setup and packup e) etc.... A deposit is required from you to pay us to cover some costs that we have to pay upfront and in order to arrange your requested items.
  • What is included wedding cake size in the quotation or your decoration package?
    - 2 tiers: > diameter 7" & 10" > height: top tier 20cm, bottom tier 15 cm OR - 3 tiers: > diameter 7", 10", 12", > height: top tier 20cm, second tier: 16-18cm, bottom tier 15 cm OR - 4 tiers: > diameter 7", 10", 12", 14" > height: top tier 20cm, second tier: 16-18cm, 2 bottom tier 15 cm
  • What is the serving size for the cake in the quotation or your decoration package?
    For 3 tier: - Cream cake: approximately 80-100 serve - Fondant cake: approximately 100-120 serve For 4 tier: - Cream cake: approximately 130-150 serve - Fondant cake: approximately 160-190 serve Fondant cake is more dense and heavier in texture, thus more serve can be cut.
  • What flavour is included in the wedding cake quotation or your decoration package?
    - Cream cake: includes sponge vanilla with blueberry filling - Fondant cake: includes red velvet, chocolate mud cake, white chocolate mud cake. - 1 flavour for all tiers.
  • What are other wedding cake flavours that i can choose?
    - Cream cake: durian, taro, fresh fruit, matcha (green tea) - Fondant cake: white chocolate mud cake / chocolate mud cake with the filling below: > with salted caramel filling > with raspberry filling All of these flavour will be available as an upgrade request rate of 1 flavour per tier.
  • Does the delivery of wedding cake included ?
    The delivery service is included.
  • What time would the wedding cake be delivered to the venue?
    For dinner reception, it will usually be around 4:30pm to 5:30pm.
  • Does the wedding cake come with cake box?
    Cake box is included for 1 tier cake. No cake box is available for multiple tiers cake.
  • Would the cake stand be included with the wedding cake order?
    The cake stand doesn't come with the wedding cake order. It is available to order separately.
  • Who will collect the cake stand at the end of the event?
    If you hire the cake stand from us and we also setup and packup your event, where the cake stand is used, we will collect the cake stand at the end of the event. If you hire the cake stand from other provider, not from us, please organise your own collection.
  • Can I order a custom made product?
    Yes, We do custom made order for wedding cards. Bi-language is available for custom made wedding cards. Other custom made service is also available like table seating plan, wedding tree guest book, backdrop sign, cake topper etc. Please email us at for personal consultation.
  • Can I get a proof of my product before I order?
    We can send a proof to you for confirmation before the printing is proceeded.
  • Can I change the personalization on my order?
    Once you have reviewed your order and authorised to proceed, your order will be sent to the supplier for custom made which we are unable to make any change from that point. Please ensure you review your order before approving it.
  • Where do I find the personalization costs?
    The personalization price varies from product to product. For the standard size displayed on the website: The price amount can be seen as displayed on the website. Otherwise, please send an email to us for the quotation. For a special request size, a separate quotation will be emailed to you.
  • When should I book to hire accessories for my wedding?
    We recommend that you should book as soon as you can to avoid missing out on your desired item, especially the wedding peak season. We have clients reserved up to 6 months in advance for popular items. Especially, if your wedding date is chosen by following the Chinese Horoscope sign, please also consider that your wedding date can also be the same as someone’s wedding date due to it is being the good wedding date of the year. However, last minute booking can also be arranged depending on the availability.
  • When do i have to made payment for my hire products?
    In most case, full payment will be required at the time you submit the hire order in order to reserve the items for you.
  • When do i receive my Bond payment? & How?
    The refund of bond payment will be occurred upon the safe return of the rental items and subject to DIY Rental terms & conditions Bond payment will be refunded within 3 business days using the same payment method that you paid the bond payment
  • What time frame for pick up and return the DIY Hire products?
    For Saturday/Sunday event: The pick up date will be on Wednesday, which is 3 days before your Saturday event, after 11 am. The return date will be Monday, which is 2 days after your Saturday event, after 11 am. For Non-Weekend Event: An email will be sent to you to confirm the pickup date and return date.
  • Which delivery service does my shipping fee include for hire products?
    When placing an online hire order, the shipping fee options are shown in check out page. Should you wish us to arrange a "collection" courier after the event, please email to us at A separate invoice for the pick-up charge will be issued and email to you.
  • What is the terms and conditions apply to the DIY Hire Wedding Products?
    Please refer to the DIY Hire Terms & Conditions webpage.
  • What is included in your shipping fee for DIY Decoration Hired Items ?
    For Hire Order: - A personal courier delivery arrangement will be organised to deliver the requested order to you. - Please note: >> Our allocated staff will only do the drop off or pickup delivery. >> Assemble services or setup services or disassemble services are not included in this standard online hire delivery. >> Exclude the second time driving back because some hired items were not available for collection when we arrive. >> Our low delivery fee includes one driver only. They will need your assistance to deliver and collect heavy items as these cant be unloaded by one person.
  • What is included in your online shipping fee for sale order postage?
    For Sale Order: - For any parcel to be posted within Australia, the standard shipping fee will include the road postage fee with tracking number. The additional features, like signature on delivery, extra cover for loss and damage etc, are only available if you specifically request it. - For any parcel to be posted outside Australia, the standard shipping fee will include the economy air freight rate with tracking number and excluding all the additional features.
  • How long until you post my order?
    The order will be required 48 business operating hours to dispatch the order. During peak season, Christmas and Easter, Public Holidays, extra dispatch time will be required.
  • How can I track my order after it has shipped? When will I get my order?
    For Sale Order: - Once the parcel is packed and logged with the courier company / Australia Post, the tracking number is email to you, there will be an EDA (estimated delivery arrival) shown on the tracking website of that courier company. For Hire Order: - A notification email will be sent to you to advise the shipping time and date. It is a personal courier delivery so there is no tracking number for this option.
  • What if I am not home to sign for my parcel?
    For the parcel that required signature: - If you are not home when your parcel arrives, the carrier will leave a card telling you where the package is being held and the contact details to arrange the re-delivery. For the parcel that was authorised to leave: - Please check your safe location that you authorised to leave the parcel.
  • My order says delivered but, I do not have my parcel."
    If tracking shows the parcel as delivered online, sometimes the courier will leave the package at a safe place at your property. Please make sure you check the following before contacting us: • If you have signature required, check the signature release to see who signed for the package. • Check around your home, as well as with your neighbours first to see if the courier placed it in a secure location that would prevent any theft. If you are still not able to find your package, please contact us using “Subject line: Package Missing please include the following information. •Your Transaction Order Number •Your Shipping Address
  • Can I use a P.O. Box address?
    We are not able to ship to a PO box.
  • Can I pick up my order?
    We do offer a pickup option for pre-ordered items to be pickup from our showroom by appointment.
  • Can I organise my own courier?
    For Sale Order: - We are not able to facilitate other courier companies picking up the order. Each carrier has different requirements in regard to labelling requirements, package dimensions and pickup times and we have found this too hard to be a tedious and time-consuming process in the past. For DIY Hire Order: - You can arrange your own vehicle to collect and return for DIY rental items at the time agreed in advance. It is recommended a van to pickup the wedding arch or any empty boost and empty back passenger seat to pickup the bulky items like tea ceremony accessories. It is not our responsibility to carry or load items into your vehicle, however our friendly staff will be happy to assist. - If you arrange a courier company to collect and return, you can do so. Please note, the tea ceremony accessories or wedding arch are bulky items and it can be heavy in weight.
  • Can you offer lower shipping rate for local hire?
    Our courier is a personal courier upon your request and we deliver at cost price to keep the delivery charge to an absolute minimum. Our delivery fee just covers the cost of driving from our place to your house, the time to upload the hired items to the van before we depart + the time to unload them from the van to your house or vice versa. Most of the hire items are bulky and can be heavy. As an alternative, we offered our price at a discounted rate and lower than our competitor provider so it can be more affordable to you.
  • Do you have free shipping?
    Although, this option is not available, as an alternative, we offered our price at a discounted rate and lower than our competitor provider so it can be more affordable to you.
  • Do you ship internationally?
    We ship to most countries that Australia Post accepted the postage. The international shipping fee will be email to you separately once the order is received. A delivery time is stated by the courier company which is the time it takes the parcel to reach your own country after we have dispatched the order from our warehouse. Delivery times may vary greatly due to customs intervention. We cannot be held responsible or refund on the delay caused by customs delays in your own country. Customs departments in your own country may charge a processing fee, tax and import duties. These are not included in the postage price of your order. We do not offer an insured service for loss or damage to international locations, we do not recommend fragile items be shipped outside of Australia.
  • Which currency is used for payments?
    All products are listed in Australian Dollars & GST inclusive.
  • What are my payment options?
    We accept either Bank Transfer, PayPal, Visa / MasterCard via PayPal. If you don’t have a paypal account, you can create one at Paypal accepts all credit cards such as Visa & Master Card. Alternatively, you can transfer the payment via EFTPOS to our business account which is shown on your invoice or during your check out process.
  • Can I pay with other currencies for my international shipping?
    PayPal allows user to make payments in other currencies at the foreign exchange rate equivalent to Australian Dollar. Please refer to PayPal website for further details.
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