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Payment & Cancellation

Payment & Cancellation Information

Payment Currency:

All products are listed in Australian Dollars & GST inclusive.

Payment Methods

We accept the following payment methods:

  • Cash

  • Bank Transfer 

    • Bank Name: Commonwealth Bank

    • Account Name: TNJ Forever

    • BSB: 064-148

    • Account Number: 1078 4601

    • Reference: [your name + your wedding date] or [your online order number]

    • eg: reference: Ann 8Aug20

 

  • Credit and debit cards including Visa, MasterCard via PayPal. Surcharge fee of 2.60% will be applied according to PayPal rate.

  • Payment transfer may take up to 24 hours or 48 hours for first time transaction transfer, before we can confirm your payment. Please send a copy of payment to us to fast-track your order.

  • Please ensure a reference is included on your payment transfer.

 

Payment Terms:

A) Online Sales & Hire Order:

  1. Once you have placed an order, a payment is expected to be received immediately.

  2. If no payment is received after 3 business days, your order will be automatically cancelled.

 

B) Personalise or Custom-made for Hire/Sale Order:

  1. A 50% of total payment is required when customer requests any personalise order. This payment is non-refundable.

  2. The remaining balance of their order is required when the customer collects their order.

 

C) Apparel Hire or In-store Accessories Hire:

  1. A minimum deposit amount of $50 or 10% of total invoice balance, whichever amount is greater, is required to secure the booking.

  2. This deposit payment is non-refundable should you change your mind to cancel the booking

  3. A bond payment of $50 is required for accessories hire invoice $200 in total or up to $100 is required for each bridal gown rental and for accessories hire invoice greater than $200 in total.

  4. Bond payment will be refundable once all the hire items are returned in the same conditions that were given to you upon your collection time.

  5. Final payment is due 2 weeks before collection date.

D) Decoration Services Order:

  1. For any booking within 2 weeks of the service date, full payment will be required in advance upon booking time.

  2. For any booking more than 2 weeks of the service date:

    • Payment 1:

      • A minimum of $300 will be required for any decoration services order. 

      • Further deposit can be required depending on the number of external services or the total invoice value that you choose to book through us.

      • This payment is non-refundable for all cancellation.

      • This payment will cover the loss of our business and our external services in order to reserve the service date for you.

    • Payment 2:

      • The remaining balance of the total invoice is due to be paid 2 weeks in advance.

  3. All payment can be paid via EFTPOS or by CASH before the service date.

 

E) Public Holiday booking:

  1. All service order will be incurred an extra 10% surcharge to the total invoice for service to be provided on Public Holidays.

 

F) Other charge:

  1. Extra service charge will be applied if your party time would be extended after 11 pm. This additional charge will be applied per hour to cover the security cost, the extended service hours for all services (music, decoration, car park etc…). A minimum charge of $200 will be applied for the first hour of extended service time.

  2. Parking fee will be applied if your event venue doesn't provide the free parking service/ free loading zones. (eg: venue is in Brisbane CBD areas)

 

 
Cancellation:

The following cancellation fees will be applied to all the cancellation reasons and any amendment of the booking.

A) Cancellation of Sale Products excluding Wedding Cakes and Fresh Flower Arrangement:

  1.  No cancellation is allowed for sale products upon the submission of the order.

  2. 100% of the total cancellation invoice will be applied.

 

B) Cancellation of DIY Hire Online Order, Hire Services and Wedding Sales Service including Wedding Cakes and Fresh Flower Arrangement:

  1. More than 4 weeks before the event date: the deposit payment is non-refundable.

  2. Within 3 weeks to 4 weeks before the event date: 50% of the total cancellation invoice will be non-refundable.

  3. Within 2 weeks before the event date: 100% of the total cancellation invoice will be non-refundable.

  4. Additional charge will be added-on to your non-refundable cancellation total if you have requested a personalise decoration or a sale order for your wedding event.

  5. Other terms and conditions may also applied as discussed with the customer and/or stated in the invoice.

  6. Once the non-refundable payment is deducted, the remaining paid balance can be refunded to the customer accordingly to the cancellation policy.

  7. All the cancellation charges are required to compensate all the work have been organised for your wedding date and also to cover our loss of expenses that is being impacted to other event in order to reserve your event date.

Thanks for choosing our services.

 

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